Service
Continuity of Operations
Ensure the stability, availability, and resilience of your critical systems with solutions designed to maintain uninterrupted operations. Our Continuity of Operations service combines specialized technical support, preventative maintenance, and intelligent monitoring to anticipate failures, resolve incidents, and ensure optimal performance of your technological infrastructure.
Operational support and incident resolution
Observability and monitoring
Operational support and incident resolution
Application of security updates and correction of vulnerabilities in operating systems, middleware, and applications
Management of critical events with defined response protocols, prioritization, and technical escalation
In-depth fault diagnosis, root cause analysis, and implementation of definitive solutions
Execution of scheduled tasks to ensure service stability, performance, and availability
Observability and monitoring
Continuous monitoring of infrastructure, applications, and services with proactive alerts
Implementation of tools such as Prometheus, Grafana, ELk, and OpenTelemetry for traceability and metrics analysis
Visualization of key indicators for operational decision-making
Integration with automatic remediation flows for recurring or critical events